Shipping Info

FugaMall | Shipping Information

At FugaMall, we are committed to delivering your orders reliably and transparently. Please review the shipping details below to understand our delivery methods, timelines, and important policies.

Shipping Methods & Costs

FugaMall currently offers FREE SHIPPING on all orders, with the following delivery options available depending on your location and the items purchased:

Shipping MethodCostEstimated Delivery Time
Standard ShippingFREE on all orders14 – 22 business days
Click & CollectFREE on all orders14 – 22 business days
Shipping Options

Customers may select Standard Shipping or Click & Collect where available, based on product eligibility and delivery location.

Please note:

  • Orders may be handed over to local or third-party carriers for the final stage of delivery.

  • As a result, tracking updates may not be available at every stage of transit.

  • Delivery timelines are estimates and not guaranteed.

Shipping Address Requirements

To avoid delivery issues, please ensure that your shipping details are accurate and complete at checkout.

Important address notes:

  • P.O. Boxes may be used for certain items.

  • Some products cannot be delivered to P.O. Boxes and require a physical address, including:

    • Large or oversized items

    • Valuable goods

    • Perishable products

    • Items with age-restricted requirements

    • Orders shipped via private carriers or requiring signature confirmation

  • Product listings may indicate when P.O. Box delivery is unavailable.

  • Delivery is not supported to restricted or secured locations, including military bases or similar facilities.

FugaMall is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Order Processing & Shipping Time

  • Orders are typically processed within 1–3 business days after successful payment confirmation.

  • Once your order has been shipped, you will receive a shipping notification, including tracking details (where available).

  • Estimated delivery time is 14–22 business days from the shipment date.

You can track your shipment and view delivery estimates by visiting your Order History under your FugaMall account.

Delivery Time Disclaimer

While most orders arrive within the estimated delivery timeframe, actual delivery dates may be affected by factors beyond our control, including but not limited to:

  • Flight or logistics scheduling

  • Customs inspections

  • Weather conditions

  • Local carrier delays

  • Public holidays or regional disruptions

Please rely on the most recent tracking updates for accurate delivery information.

Delivery Issues & Missing Packages

If:

  • Your package has not been delivered within the estimated timeframe, or

  • Tracking indicates “Delivered” but you have not received your order

Please contact FugaMall Customer Support promptly and within 90 days of the order date. Claims submitted outside this period may not be eligible for review or resolution.

Need Help?

Our support team is always available to assist with shipping questions or delivery concerns.

Available 24/7
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About FugaMall Free shipping

  • Free standard shipping on all orders.
 
  • Free Click & Collect on all orders.
 
  • Get a ₦2,000 credit (Standard Shipping), a ₦1,000 credit for late delivery.
 
  • Your order may incur tariffs due to Nigeria’s customs policy. Please note that you are responsible for paying the tariffs.
 
  • FugaMall has order minimums to place your order. The applicable thresholds are detailed before you submit your order.
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About 14-Day Return & Refund Policy

We value your satisfaction and aim to provide a smooth shopping experience. To protect all customers and our business, the following fair-use conditions apply.

✔ 14-Day Return Window

Customers may request a return within 14 days of receiving their order.

✔ Eligibility for Returns / Refunds

To qualify, items must be:

  • Unused, unworn, and in original condition

  • In original packaging

  • With all accessories/manuals included

  • Free of odors, stains, scratches, or signs of use

⚠️ Items that arrive used, damaged due to customer handling, or missing parts cannot be refunded.

✔ Non-Returnable Items

For hygiene, safety, and supplier restrictions, the following cannot be returned:

  • Personal care items (hair tools, grooming tools, beauty devices)

  • Items that touch skin or hair

  • Intimate or body-contact products

  • Consumables

  • Clearance items

  • “Change of mind” on used/opened products

✔ Damaged / Wrong / Defective Items

If your item arrives damaged, defective, or incorrect, we will replace or refund it at no cost.

To qualify for protection, customers must provide photo/video evidence clearly showing the issue within 48 hours of delivery.

⚠️ Requests submitted after 48 hours may not be eligible due to supplier restrictions.

✔ Return Shipping Responsibility

  • If the issue is our fault (damaged/wrong item) → We cover or waive return shipping.

  • If the issue is customer-related (change of mind, wrong size/color ordered, no longer needed) → Customer covers return shipping to the supplier warehouse.

⚠️ To prevent fraud and false claims, returns without approval will not be accepted.

✔ Refund Processing

Refunds are issued only after the returned item is inspected and approved by our quality control team or supplier.

Processing time: 3–7 business days after approval.

✔ Order Cancellation

Orders can be cancelled within 12 hours of purchase.
After this timeframe, the order may already be processing with our fulfillment partners and cannot be cancelled.

✔ Lost or Stolen Packages

We follow carrier tracking. If a package is marked “Delivered” by the courier, we are not responsible for lost or stolen packages.
Customers must contact the local courier/post office to file a claim.

✔ Customs, Duties & Delays

International shipments may experience customs delays.
We are not responsible for customs fees or delays caused by shipping carriers.

✔ Abuse Prevention Notice

To protect our store and customers:

  • Excessive return requests

  • Repetitive refund claims

  • Suspicious order patterns
    may lead to refusal of service or return denial.

This ensures fairness for all customers and protects our small business.

📩 Need Help?

For assistance, contact: refunds@fugamall.com
Our team is available 24/7.

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