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(30 customer review)

4.77

- 27%

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Original price was: ₦24,241.00.Current price is: ₦17,241.00.

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fugamall csr2

About FugaMall Free shipping

  • Free standard shipping on all orders.
 
  • Free Click & Collect on all orders.
 
  • Get a ₦2,000 credit (Standard Shipping), a ₦1,000 credit for late delivery.
 
  • Your order may incur tariffs due to Nigeria’s customs policy. Please note that you are responsible for paying the tariffs.
 
  • FugaMall has order minimums to place your order. The applicable thresholds are detailed before you submit your order.

About 14-Day Return & Refund Policy

We value your satisfaction and aim to provide a smooth shopping experience. To protect all customers and our business, the following fair-use conditions apply.

✔ 14-Day Return Window

Customers may request a return within 14 days of receiving their order.


✔ Eligibility for Returns / Refunds

To qualify, items must be:

  • Unused, unworn, and in original condition

  • In original packaging

  • With all accessories/manuals included

  • Free of odors, stains, scratches, or signs of use

⚠️ Items that arrive used, damaged due to customer handling, or missing parts cannot be refunded.


✔ Non-Returnable Items

For hygiene, safety, and supplier restrictions, the following cannot be returned:

  • Personal care items (hair tools, grooming tools, beauty devices)

  • Items that touch skin or hair

  • Intimate or body-contact products

  • Consumables

  • Clearance items

  • “Change of mind” on used/opened products


✔ Damaged / Wrong / Defective Items

If your item arrives damaged, defective, or incorrect, we will replace or refund it at no cost.

To qualify for protection, customers must provide photo/video evidence clearly showing the issue within 48 hours of delivery.

⚠️ Requests submitted after 48 hours may not be eligible due to supplier restrictions.


✔ Return Shipping Responsibility

  • If the issue is our fault (damaged/wrong item) → We cover or waive return shipping.

  • If the issue is customer-related (change of mind, wrong size/color ordered, no longer needed) → Customer covers return shipping to the supplier warehouse.

⚠️ To prevent fraud and false claims, returns without approval will not be accepted.


✔ Refund Processing

Refunds are issued only after the returned item is inspected and approved by our quality control team or supplier.

Processing time: 3–7 business days after approval.


✔ Order Cancellation

Orders can be cancelled within 12 hours of purchase.
After this timeframe, the order may already be processing with our fulfillment partners and cannot be cancelled.


✔ Lost or Stolen Packages

We follow carrier tracking. If a package is marked “Delivered” by the courier, we are not responsible for lost or stolen packages.
Customers must contact the local courier/post office to file a claim.


✔ Customs, Duties & Delays

International shipments may experience customs delays.
We are not responsible for customs fees or delays caused by shipping carriers.


✔ Abuse Prevention Notice

To protect our store and customers:

  • Excessive return requests

  • Repetitive refund claims

  • Suspicious order patterns
    may lead to refusal of service or return denial.

This ensures fairness for all customers and protects our small business.


📩 Need Help?

For assistance, contact: refunds@fugamall.com
Our team is available 24/7.