This Privacy Policy explains how FugaMall (“FugaMall,” “we,” “us,” or “our”) collects, uses, shares, and otherwise processes personal information through our digital services, including our website, mobile applications, and any other online services that link to this Privacy Policy (collectively, the “Service”).

At FugaMall, we value your privacy and are committed to handling your personal information transparently and responsibly. This Privacy Policy describes the types of information we collect, how we use and share it, and the rights and choices available to you under applicable data protection laws.

1. Information We Collect

We collect personal information to provide, operate, improve, and protect our Services. The types of personal information we collect include the following:

A. Information You Provide Directly

You may provide personal information when you create an account, place an order, communicate with us, or otherwise use our Services.

Account and Profile Information

• Email address or mobile phone number

• Username, profile photo, and account preferences

• Login details when registering or signing in via third-party services (e.g., Google or social media platforms)

Order and Payment Information

• Order details and transaction history

• Payment information required to complete purchases (processed securely by third-party payment providers)

• Shipping address and recipient contact details (name, phone number, address)

Note: FugaMall does not store full payment card details. Payments are handled by PCI-DSS compliant payment processors.

Customer Support Communications

• Messages, emails, chats, and call records when you contact our support team

• Feedback, complaints, and inquiries related to your orders or use of the Service

User-Generated Content

• Product reviews, ratings, comments, images, or videos you submit

• Associated metadata such as timestamps and product references

Promotions, Surveys, and Events

• Contact details and preferences shared when you participate in promotions, contests, surveys, or giveaways

• Marketing communication preferences and interactions

Other Information You Choose to Provide

Any additional information you voluntarily provide to us, where relevant to the Service or disclosed at the time of collection.

B. Information from Third Parties

We may receive personal information from third-party sources, including:

• Affiliate and marketing partners (e.g., referral platforms, influencers)

• Advertising and analytics providers

• Social media platforms, when you choose to sign in or interact via those services

• Logistics and delivery partners, such as shipment status and delivery confirmation

• Publicly available sources, where permitted by law

C. Information Collected Automatically

When you use the Service, we may automatically collect:

• Device information: device type, operating system, language, unique identifiers

• Usage data: pages viewed, time spent, interactions, referral sources

• Approximate location data: such as IP address

• Email engagement data: whether emails are opened or links clicked

2. Cookies and Similar Technologies

We use cookies, pixels, web beacons, and similar technologies to:

• Operate and improve the Service

• Remember user preferences

• Analyze usage and performance

• Deliver relevant advertisements

• Measure marketing effectiveness

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality. For more details, refer to our Cookie Policy.

3. How and Why We Use Your Information

We process personal information for the following purposes:

• Account creation and management

• Order processing, payment handling, and delivery

• Customer support and communication

• Service improvement, analytics, and troubleshooting

• Personalization of content, products, and offers

• Marketing and promotional communications (with consent where required)

• Interest-based advertising and analytics

• Fraud prevention, security, and abuse detection

• Compliance with legal obligations and enforcement of our policies

We may create aggregated or anonymized data from personal information and use it for business, analytical, or research purposes.

4. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

• Performance of a contract (e.g., fulfilling orders, managing accounts)

• Legitimate business interests (e.g., service improvement, fraud prevention)

• Your consent, where required by law

• Compliance with legal obligations

5. How We Share Your Information

We may share personal information with:

• Service providers (hosting, payment processing, logistics, customer support, analytics)

• Payment processors to complete transactions

• Advertising and analytics partners, subject to applicable laws

• Business and marketing partners for joint promotions or offerings

• Professional advisors and authorities, where legally required

• Business transferees, in the event of a merger, sale, or restructuring

• Merchandise partners, limited to order fulfillment and review-related information

We do not sell your personal information.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information

• Object to or restrict certain processing

• Withdraw consent at any time

• Request data portability

• Opt out of marketing communications

• Lodge a complaint with a data protection authority

You can manage many of these rights through your account settings or by contacting us.

7. Marketing Preferences

You may opt out of marketing communications at any time by:

• Using the unsubscribe link in emails

• Adjusting account notification settings

• Following opt-out instructions in SMS or push notifications

8. Children’s Privacy

FugaMall does not knowingly collect personal information from individuals under the age of 18. If we learn that such information has been collected, we will delete it promptly.

9. Data Security and Retention

We use appropriate technical and organizational safeguards to protect your information. While no system is completely secure, we take reasonable steps to prevent unauthorized access or misuse.

We retain personal information only as long as necessary to:

• Fulfill service purposes

• Comply with legal and regulatory obligations

• Resolve disputes and enforce agreements

10. International Data Transfers

FugaMall operates globally and may transfer personal information to service providers in other countries. All transfers are conducted in compliance with applicable data protection laws and safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or as required by law. Continued use of the Service constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@fugamall.com
Business Name: FugaMall LTD