FugaMall purchase protection

FugaMall purchase protection program

Easily get help in the rare case that something goes wrong when shopping from a small business

What’s eligible for Temu Purchase Protection Program

Your order doesn’t match the item descriptions or photos
Your item arrived damaged
Your item couldn’t be delivered, arrived late, or was lost in transit

Get a full refund if your item can’t be delivered, arrives damaged, or isn’t as described. You may be asked to send the item back before your refund can be issued.

How it works

File a Return

Select the item(s) you would like to return on “Your orders” page and click the “Return/Refund” button. Please share your reason for return to help us serve you better next time! Select the return method and click “Submit”.

Send your package back

The return window for most items is 90 days from the date of purchase. All eligible items can be returned within the return window in their original condition for a full refund. Please send the package within 14 days after you submit your return.

Get Refunded

If your order is eligible for Temu Purchase Protection Program, you’ll be refunded for your item(s). You may choose to receive the refund to your Temu credit or your original payment method. You will receive a confirmation when the refund is done.

About 14-Day Return & Refund Policy

We value your satisfaction and aim to provide a smooth shopping experience. To protect all customers and our business, the following fair-use conditions apply.

✔ 14-Day Return Window

Customers may request a return within 14 days of receiving their order.

✔ Eligibility for Returns / Refunds

To qualify, items must be:

Unused, unworn, and in original condition
In original packaging
With all accessories/manuals included
Free of odors, stains, scratches, or signs of use

⚠️ Items that arrive used, damaged due to customer handling, or missing parts cannot be refunded.

✔ Non-Returnable Items

For hygiene, safety, and supplier restrictions, the following cannot be returned:

Personal care items (hair tools, grooming tools, beauty devices)
Items that touch skin or hair
Intimate or body-contact products
Consumables
Clearance items
“Change of mind” on used/opened products

✔ Damaged / Wrong / Defective Items

If your item arrives damaged, defective, or incorrect, we will replace or refund it at no cost.

To qualify for protection, customers must provide photo/video evidence clearly showing the issue within 48 hours of delivery.

⚠️ Requests submitted after 48 hours may not be eligible due to supplier restrictions.

✔ Return Shipping Responsibility

If the issue is our fault (damaged/wrong item) → We cover or waive return shipping.
If the issue is customer-related (change of mind, wrong size/color ordered, no longer needed) → Customer covers return shipping to the supplier warehouse.

⚠️ To prevent fraud and false claims, returns without approval will not be accepted.

✔ Refund Processing

Refunds are issued only after the returned item is inspected and approved by our quality control team or supplier.

Processing time: 3–7 business days after approval.

✔ Order Cancellation

Orders can be cancelled within 12 hours of purchase.
After this timeframe, the order may already be processing with our fulfillment partners and cannot be cancelled.

✔ Lost or Stolen Packages

We follow carrier tracking. If a package is marked “Delivered” by the courier, we are not responsible for lost or stolen packages.
Customers must contact the local courier/post office to file a claim.

✔ Customs, Duties & Delays

International shipments may experience customs delays.
We are not responsible for customs fees or delays caused by shipping carriers.

✔ Abuse Prevention Notice

To protect our store and customers:

Excessive return requests
Repetitive refund claims
Suspicious order patterns
may lead to refusal of service or return denial.

This ensures fairness for all customers and protects our small business.

📩 Need Help?

For assistance, contact: refunds@fugamall.com
Our team is available 24/7.