Intellectual Property

FugaMall is firmly committed to respecting and protecting the intellectual property (“IP”) rights of all rights holders. We maintain a strict Intellectual Property Policy to address allegations of infringement, provide rights owners with a clear reporting mechanism, and ensure fair treatment for sellers whose listings may be affected.

This Policy explains how to report alleged intellectual property infringement, how FugaMall evaluates such reports, and how affected parties may respond. For the purposes of this Policy, “Intellectual Property” includes, but is not limited to, copyrights, trademarks, patents, trade dress, and other rights protected under applicable laws.

FugaMall will promptly remove or restrict access to material alleged to infringe intellectual property rights when a compliant and valid report is received.


1. Reporting Intellectual Property Infringement

1.1 Eligibility to Submit a Report

Only the following parties may submit an IP infringement report to FugaMall:

  • The intellectual property rights owner, or

  • An authorized agent acting on behalf of the rights owner with proper authorization.

1.2 Good Faith Requirement

All infringement reports must be submitted in good faith and declared under penalty of perjury. Submitting false or misleading claims may result in legal liability.

1.3 Submission Method & Required Information

All reports must be submitted through FugaMall’s Intellectual Property Infringement Reporting Portal (“IP Portal”), and the reporting party must be logged in.

A complete report must include the following:

  • Clear identification of the intellectual property claimed to be infringed, such as:

    • Registration or application numbers

    • Written description of the copyrighted or protected work

    • Links to the original work

    • First date of use or publication (if applicable)

  • Description of the alleged infringement, including whether it appears on:

    • The physical product

    • Product packaging

    • Product images

    • Product titles, descriptions, or other listing content

  • URLs of the allegedly infringing product listings

  • Identification of the alleged infringer(s)

  • Supporting documentation, where available (e.g., authorization letters, test purchase order IDs, screenshots)

  • Complete contact information of the reporting party (name, address, phone number, and email)

  • Any additional information required under applicable laws

1.4 Additional Verification

FugaMall reserves the right to request additional documentation or verification before processing any infringement report, including proof of ownership or authority to act on behalf of the rights holder.


2. Copyright Infringement Notices

If you are a copyright owner or an authorized representative and believe your copyrighted work has been infringed, you may submit a Copyright Infringement Notice through the IP Portal. The notice must include:

  • A physical or electronic signature of the person authorized to act on behalf of the copyright owner

  • Identification of each copyrighted work claimed to have been infringed (multiple works may be included in one notice)

  • Identification of the infringing material and information reasonably sufficient for FugaMall to locate it

  • Contact information, including address, phone number, and email

  • A statement confirming a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law

  • A statement affirming that:

    • The information provided is accurate, and

    • The reporting party is the copyright owner or is authorized to act on their behalf, under penalty of perjury

  • Any other information required by applicable copyright laws

Important Notice

If you knowingly misrepresent that material is infringing, you may be liable for damages. If you are uncertain whether content infringes your rights, FugaMall strongly recommends seeking independent legal advice before submitting a notice.

Enforcement Actions

Upon acceptance of a valid infringement notice, FugaMall may:

  • Remove or disable access to the reported content

  • Take appropriate action against the responsible party

Details of enforcement actions that are not public in nature will not be disclosed.

Repeat Infringer Policy

FugaMall enforces a repeat infringer policy and may suspend or terminate accounts that repeatedly violate intellectual property rights, where appropriate.


3. Counter-Notice to Copyright Claims

If a seller or content provider believes that removed or disabled material does not infringe intellectual property rights, or that it was removed due to mistake or misidentification, they may submit a counter-notice through the IP Portal.

A valid counter-notice must include:

  • A statement explaining why the content provider believes the removal was due to error, misidentification, or lawful authorization

  • Any additional information or documentation required under applicable laws

Upon receipt of a valid counter-notice, FugaMall will respond in accordance with applicable legal requirements.


4. Withdrawal of Infringement Reports

An intellectual property owner or authorized agent may withdraw a previously submitted infringement report through the IP Portal.
The withdrawal request must clearly identify:

  • The original report

  • The complaining party’s information

  • The intellectual property right previously claimed

  • The content or material to which the withdrawal applies


5. False or Abusive Notices

5.1 Rejection of Invalid Reports

FugaMall reserves the right to reject any infringement report that appears to be:

  • False or misleading

  • Fraudulent

  • Incomplete

  • Submitted in bad faith

5.2 Abuse of Reporting System

Repeated submission of inaccurate, misleading, or fraudulent notices may result in:

  • Suspension or removal of reporting privileges

  • Additional actions permitted under applicable laws


Contact & Compliance

This Policy is designed to protect the rights of intellectual property owners while maintaining a fair and lawful marketplace for sellers and customers on FugaMall.

Available 24/7
fugamall csr2

About FugaMall Free shipping

  • Free standard shipping on all orders.
 
  • Free Click & Collect on all orders.
 
  • Get a ₦2,000 credit (Standard Shipping), a ₦1,000 credit for late delivery.
 
  • Your order may incur tariffs due to Nigeria’s customs policy. Please note that you are responsible for paying the tariffs.
 
  • FugaMall has order minimums to place your order. The applicable thresholds are detailed before you submit your order.

About 14-Day Return & Refund Policy

We value your satisfaction and aim to provide a smooth shopping experience. To protect all customers and our business, the following fair-use conditions apply.

✔ 14-Day Return Window

Customers may request a return within 14 days of receiving their order.


✔ Eligibility for Returns / Refunds

To qualify, items must be:

  • Unused, unworn, and in original condition

  • In original packaging

  • With all accessories/manuals included

  • Free of odors, stains, scratches, or signs of use

⚠️ Items that arrive used, damaged due to customer handling, or missing parts cannot be refunded.


✔ Non-Returnable Items

For hygiene, safety, and supplier restrictions, the following cannot be returned:

  • Personal care items (hair tools, grooming tools, beauty devices)

  • Items that touch skin or hair

  • Intimate or body-contact products

  • Consumables

  • Clearance items

  • “Change of mind” on used/opened products


✔ Damaged / Wrong / Defective Items

If your item arrives damaged, defective, or incorrect, we will replace or refund it at no cost.

To qualify for protection, customers must provide photo/video evidence clearly showing the issue within 48 hours of delivery.

⚠️ Requests submitted after 48 hours may not be eligible due to supplier restrictions.


✔ Return Shipping Responsibility

  • If the issue is our fault (damaged/wrong item) → We cover or waive return shipping.

  • If the issue is customer-related (change of mind, wrong size/color ordered, no longer needed) → Customer covers return shipping to the supplier warehouse.

⚠️ To prevent fraud and false claims, returns without approval will not be accepted.


✔ Refund Processing

Refunds are issued only after the returned item is inspected and approved by our quality control team or supplier.

Processing time: 3–7 business days after approval.


✔ Order Cancellation

Orders can be cancelled within 12 hours of purchase.
After this timeframe, the order may already be processing with our fulfillment partners and cannot be cancelled.


✔ Lost or Stolen Packages

We follow carrier tracking. If a package is marked “Delivered” by the courier, we are not responsible for lost or stolen packages.
Customers must contact the local courier/post office to file a claim.


✔ Customs, Duties & Delays

International shipments may experience customs delays.
We are not responsible for customs fees or delays caused by shipping carriers.


✔ Abuse Prevention Notice

To protect our store and customers:

  • Excessive return requests

  • Repetitive refund claims

  • Suspicious order patterns
    may lead to refusal of service or return denial.

This ensures fairness for all customers and protects our small business.


📩 Need Help?

For assistance, contact: refunds@fugamall.com
Our team is available 24/7.