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We value your satisfaction and aim to provide a smooth shopping experience. To protect all customers and our business, the following fair-use conditions apply.
Customers may request a return within 14 days of receiving their order.
To qualify, items must be:
Unused, unworn, and in original condition
In original packaging
With all accessories/manuals included
Free of odors, stains, scratches, or signs of use
⚠️ Items that arrive used, damaged due to customer handling, or missing parts cannot be refunded.
For hygiene, safety, and supplier restrictions, the following cannot be returned:
Personal care items (hair tools, grooming tools, beauty devices)
Items that touch skin or hair
Intimate or body-contact products
Consumables
Clearance items
“Change of mind” on used/opened products
If your item arrives damaged, defective, or incorrect, we will replace or refund it at no cost.
To qualify for protection, customers must provide photo/video evidence clearly showing the issue within 48 hours of delivery.
⚠️ Requests submitted after 48 hours may not be eligible due to supplier restrictions.
If the issue is our fault (damaged/wrong item) → We cover or waive return shipping.
If the issue is customer-related (change of mind, wrong size/color ordered, no longer needed) → Customer covers return shipping to the supplier warehouse.
⚠️ To prevent fraud and false claims, returns without approval will not be accepted.
Refunds are issued only after the returned item is inspected and approved by our quality control team or supplier.
Processing time: 3–7 business days after approval.
Orders can be cancelled within 12 hours of purchase.
After this timeframe, the order may already be processing with our fulfillment partners and cannot be cancelled.
We follow carrier tracking. If a package is marked “Delivered” by the courier, we are not responsible for lost or stolen packages.
Customers must contact the local courier/post office to file a claim.
International shipments may experience customs delays.
We are not responsible for customs fees or delays caused by shipping carriers.
To protect our store and customers:
Excessive return requests
Repetitive refund claims
Suspicious order patterns
may lead to refusal of service or return denial.
This ensures fairness for all customers and protects our small business.
For assistance, contact: refunds@fugamall.com
Our team is available 24/7.
